Preguntas frecuentes
1. Where do you deliver?
We deliver in Spain, provided the address is accepted during the purchase process.
If an address is not accepted at checkout, it means that delivery is not available for that address or for the selected product.
2. What kind of products do you sell?
We sell furniture and related products for the home.
3. How long does order preparation take?
Orders are generally prepared within 1 to 3 business days after payment confirmation.
Business days are Monday to Friday, excluding applicable national, regional or local holidays.
Orders placed during weekends or holidays will be processed starting from the next business day.
4. How long does delivery take?
After dispatch, delivery generally takes between 3 and 7 business days.
The estimated total lead time is 4 to 10 business days.
These deadlines are estimates and may vary depending on the carrier, product volume, delivery address, periods of high demand, logistical incidents or causes beyond the Seller's control.
5. How much does shipping cost?
Shipping is free for orders of 160 € or more.
For orders under 160 €, shipping costs 10 €.
Exact shipping costs will be shown in the cart and before payment.
No additional charges will be applied after payment without the customer's express consent.
6. What carriers do you use?
We may use standard carriers or logistics operators specialized in bulky furniture.
The carrier will be selected based on the product, weight, volume, delivery address and logistical availability.
7. Can I track my order?
Yes. When permitted by the carrier, you will receive a tracking number by email.
Tracking will allow you to check the delivery status on the carrier's website.
8. What payment methods do you accept?
We accept Visa and Mastercard.
Payments are managed by J-Pay.
Artevallemobiliario does not retain the full payment card number of the customer.
9. Can I return a product?
Yes. As a consumer, you generally have 14 calendar days to exercise your right of withdrawal.
The period begins on the day you, or a third party designated by you other than the carrier, physically receive the product.
If the order includes several products delivered separately, the period begins from the receipt of the last product.
10. Who pays the return cost?
The direct costs of ordinary return are borne by the customer, except for defective products, non-compliant products, Seller error or situations covered by the legal warranty.