Política de cookies

1. What are cookies

Cookies are small files stored on the user's device during browsing.

They can be used for the site to function, remember preferences, measure visits, or show personalized advertising.

Similar technologies include pixels, tags, scripts, and online identifiers.

2. Who uses cookies

Cookies can be used by:

Artevallemobiliario;
Shopify;
analytics providers;
advertising providers;
marketing platforms.

3. Website

This Cookie Policy applies to the website:

artevallemobiliario.com

The products sold on artevallemobiliario.com are furniture.

4. Necessary technical cookies

These cookies are necessary for the site to function.

They are used, for example, to:

display the website;
manage the shopping cart;
complete the checkout;
maintain browsing security;
remember essential preferences;
prevent fraud;
process orders;
facilitate payment;
manage delivery.

These cookies do not require consent.

5. Analytics cookies

Analytics cookies help understand how the site is used.

The site may use:

Google Analytics.

These cookies allow measuring visits, viewed pages, browsing behavior, site performance, and general statistics.

When not exempt from consent, these cookies will only be activated after the user accepts them.

6. Advertising cookies and pixels

The site may use advertising tools to measure campaigns, create audiences, measure conversions, or show personalized ads.

Tools may include:

Google Ads;
Meta Pixel;
TikTok Pixel.

These tools will only be activated after user consent when required by law.

7. Third-party cookies

Some cookies may be installed by third parties that provide technical, analytical, advertising, marketing, payment, or e-commerce services.

These third parties may process information such as:

IP address;
cookie identifiers;
device data;
browser;
operating system;
visited pages;
ad interactions;
conversion data;
consent preferences.

The processing carried out by third parties is also governed by their own privacy and cookie policies.

8. Shopify

The artevallemobiliario.com website may run on the Shopify platform.

Shopify may use cookies and similar technologies necessary for:

site navigation;
shopping cart functionality;
checkout;
security;
fraud prevention;
order management;
technical preferences;
technical communications.

9. Payments

Accepted payment methods are Visa and Mastercard.

Payments are processed by the payment service provider J-Pay.

During the payment process, cookies or similar technologies may be used as necessary to authenticate the operation, prevent fraud, maintain payment security, and complete the transaction.

Artevallemobiliario does not retain the customer's full payment card number.

10. Consent management

On the first visit, the site must display a cookie banner that allows:

accepting all non-necessary cookies;
rejecting all non-necessary cookies;
configuring preferences.

The option to reject must be as visible and simple as the option to accept.

There should be no pre-ticked boxes for non-necessary cookies.

Continued browsing without affirmative action does not constitute valid consent for non-necessary cookies.

11. Modify preferences

The user can modify their preferences at any time through the Cookie Management link available in the footer or through the consent management panel.

The user can withdraw their consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

12. Cookie duration

Cookies have a variable duration depending on their purpose.

Session cookies are usually deleted when the browser is closed.

Persistent cookies can remain for a determined period, depending on their purpose and configuration.

User preferences will be retained for a limited period to avoid requesting consent on each visit.

13. Browser settings

The user can block or delete cookies from their browser settings.

Blocking technical cookies may prevent the proper functioning of the site, shopping cart, checkout, payment, or order management.

Each browser allows configuring cookies differently. The user should consult the instructions of the browser they use.

14. International transfers

Some cookie, analytics, or advertising providers may process data outside the European Economic Area.

When this occurs, appropriate safeguards will apply in accordance with data protection regulations, such as adequacy decisions, standard contractual clauses, or other recognized mechanisms.

15. Relationship with the Privacy Policy

The use of cookies and similar technologies may involve the processing of personal data.

The processing of personal data is also regulated in the Privacy Policy of artevallemobiliario.com.

16. Related commercial information

Artevallemobiliario delivers to Spain, provided the address is accepted during the purchase process.

The order preparation time is 1 to 3 business days from payment confirmation.

Once the order is shipped, the estimated delivery time is 3 to 7 business days.

Delivery is free for orders equal to or greater than €160.

For orders under €160, shipping costs are €10.

The return period is 14 calendar days.

The direct costs of ordinary return are borne by the customer, except for defective product, non-conforming product, Seller error, or situation covered by the legal warranty.

For bulky or heavy furniture, the return cost will depend on the carrier's quote, taking into account factors such as weight, volume, distance, collection address, return address, accessibility of the property, need for special packaging, and carrier conditions.

17. Out-of-court resolution of consumer disputes

In case of a conflict related to a purchase, the customer can first contact Artevallemobiliario's customer service at:

info@artevallemobiliario.com

If a satisfactory solution is not reached, the consumer may, where appropriate, resort to the public alternative consumer dispute resolution mechanisms available in Spain.

Alternative dispute resolution entity

National Consumer Arbitration Board
Deputy Directorate General for Arbitration and Consumer Rights
Directorate General for Consumer Affairs
Ministry of Social Rights, Consumer Affairs and Agenda 2030
Address: Calle Príncipe de Vergara, 54, 28006 Madrid, Spain
Email: junta-nacional@consumo.gob.es
Official website: Ministry of Social Rights, Consumer Affairs and Agenda 2030
Information page: Consumer Arbitration System
Arbitration request form: official arbitration request form

The Consumer Arbitration System is an out-of-court, voluntary, and free mechanism for resolving conflicts between consumers and businesses, under the terms provided by the applicable regulations.